Business Description
Fusion CX Limited is a global customer experience company founded in 2004 and headquartered in Kolkata, India, serving clients across North America, Europe, and beyond in industries ranging from healthcare and banking to retail and telecommunications. The company handles a wide range of customer-facing functions on behalf of its clients, including sales, service, technical support, collections, and order management, delivered through phone, chat, email, and social media. It also develops its own AI-powered tools to improve how these services are delivered, covering areas such as voice quality, automated conversations, workforce management, and real-time performance monitoring.
