Business Description
Fusion CX Limited is a global customer experience company founded in 2004 and headquartered in Kolkata, India, serving clients across North America, Europe, and beyond in industries ranging from healthcare and banking to retail and telecommunications. The company handles the full customer journey on behalf of its clients, from attracting new customers and processing orders to resolving complaints, collecting payments, and providing technical support across phone, chat, email, and social media. To strengthen these services, Fusion CX has developed a suite of AI-powered tools that improve call quality, automate HR workflows, and enable intelligent voice and chat interactions. Together, these capabilities allow businesses to deliver faster, more consistent support while reducing the burden on their internal teams.
